Frequently Asked Questions
Should I order a sample before placing a full order?
Yes, to avoid costly mistakes, we recommend that clients wishing to place a large order first order a sample//single item to ensure that you are satisfied with the finish and other characteristics of the product. Please make sure to review our return policy before ordering any items from us, including samples.
When will I receive my order if I am a U.S. buyer?
Most of our items are delivered in 4-8 business days. However, some items may have a longer lead time and this information is available within each listing, which will describe the number of lead time days applicable to the item.
What is your return policy?
Although we do accept returns, we require all buyers to review our return policy before placing an order from us so that the client can make an informed decision. If the client still has questions after reading our return policy, please send us a message. We will answer in no time. Our email address is email@example.com
We do not offer price adjustments or price matching for items for which the price changes or which go on sale after being purchased, even if the order is still pending. Once the order is placed, the price of the items will not be changed.
Where do Forge Hardware Studio items ship from?
We are located in Florida, in the United States.
When will I receive my purchase if I am an international buyer?
As an international buyer, you can access the item's lead time for each item. When items are backordered and have a longer than 5-day lead time, such information will be disclosed in the item's listing. Once the order is shipped, the specific delivery times will vary for each country and may also depend on customs processing for each individual country. Most international orders are delivered in 10-20 days but this timeline is not guaranteed.
Do I have to pay duties and VAT or other taxes on an international order? Possibly yes; international clients are responsible for any VAT and duty charges charged in their country. Orders that are undeliverable due to customs charges not being paid will not be refundable unless the order is returned to sender, in which case only the cost of the items, not the shipping, will be refunded.