Frequently Asked Questions
Should I order a Sample Before Placing a Large Order?
Yes, to avoid costly mistakes, we recommend that clients wishing to place a large order first order a sample//single item to ensure that you are satisfied with the finish and other characteristics of the product. Please make sure to review our return policy before ordering any items from us, including samples.
When Will I Receive My Purchase if I Am a U.S. Buyer?
Most of our items are delivered in 4-8 business days. However, some items may have a longer lead time and this information is available within each listing if the lead time is longer.
When Will I Receive My Purchase if I Am an International Buyer?
As an international buyer, you can access the items lead time for each itemWhen items are backordered and have a. longer than 5 day lead time, such information will be disclosed in the item's listing. The specific delivery time varies for each country and may also depends on customs processing for each individual country. Please contact us for information regarding your specific country.
What Is Your Return Policy?
Although we do accept returns, we require all buyers to review our return policy before placing an order from us so that you can make an informed decision. If you still have questions after reading our return policy, please send us a message. We will answer in no time!
Where do Forge Hardware Studio Items Ship From?
We are located in Florida, in the United States.
Do I have to Pay Duties and VAT or Other Taxes on an Internationally order? Possibly, International clients are responsible for VAT and duty charges. Orders that are undeliverable due to custom charges not being paid will not be refundable unless the order is returned to sender, in which case only the cost of the items, not the shipping, will be refunded.